Cancel, pause your subscription or request a refund

Want to pause, cancel your subscription or check a payment? Here is how.

Where do I manage my subscription?

1. Click your profile in the bottom left corner.
2. Select Settings.
3. Under Workspace, open Subscription.

You will find your current plan, your credits, your invoices and every management option there.

Pausing my subscription

Not ready to stop completely? You can pause your subscription instead of cancelling it.

1. In Subscription, click Pause subscription. A pause is also offered when you start a cancellation.
2. Pick the length, in months.
3. Confirm.

How it works:

• The pause starts at the end of your current period. Nothing changes until then.
• You are not charged during the pause.
• Your remaining credits are kept and wait for you.
• Billing resumes automatically on the planned date, shown in Subscription ("Resumes automatically on …"). You have nothing to do.
• You can come back earlier by clicking Resume. Billing then picks up at the next cycle, with no immediate charge.

The limits: a pause lasts 3 months at most, you get 4 months of pause over a rolling 12 months, and you need at least one billed month between two pauses. Pausing is not available during a free trial, on a custom plan, or on a subscription billed through Shopify. A paused subscription has to be resumed before it can be cancelled.

Cancelling my free trial

1. Go to Settings, then Workspace → Subscription.
2. Click Cancel the trial.
3. Confirm with Cancel my trial.

The trial stops right away: your remaining trial credits are lost and you are never charged.

Cancelling my subscription

1. Go to Settings, then Workspace → Subscription.
2. Click Cancel subscription.
3. Follow the steps through to the confirmation.

Cancellation takes effect at the end of your current period. You keep full access and your credits until then, and you are not charged again. As long as the period has not ended, you can change your mind by clicking Keep my subscription.

Before you cancel: at the end of the period, your remaining credits are set aside for 60 days. Subscribe again before then and they are added automatically to your new plan's credits. After that, they are gone. If you just want a break for a few months, pausing is simpler.

What you keep without an active subscription

When your subscription ends, or if a payment fails, your workspace is not deleted:

• your conversations, documents and sites stay available to read;
• features reserved for your plan (Google Analytics, for example) are unavailable until the subscription is active again;
• once your credits hit zero, you can no longer run new analyses in the chat: ChatSEO then offers to start a subscription again.

If a payment failed, update your payment method (see below) so the subscription becomes active again.

Invoices and payment method

In Subscription, the Invoices card holds the Invoices and payment method button, which opens your secure billing portal. You can download your invoices and update your payment method there.

Requesting a refund

A subscription payment is not refunded because you forgot to cancel, whether it follows a free trial or a renewal. Your access stays open until the end of the period you already paid for, and you can cancel now to avoid the next charge.

This rule is based on the Terms of Sale: you get immediate access to the digital service and waive the withdrawal right under the conditions set by Article L. 221-28 of the French Consumer Code. For renewals, the rights attached to tacit renewal remain those of Article L. 215-1 of the French Consumer Code where it applies: if the legal renewal information was not provided, you may terminate free of charge and obtain reimbursement for the period paid in advance after the effective termination.

We refund only in these cases:

• a double charge or an amount billed by mistake;
• a problem on our side that caused you harm;
• a mandatory legal right that applies to your case.

In those cases, message us in the chat with the date and the amount. The support agent can explain the rule, but it cannot approve or issue the refund itself: the team checks the payment and makes it right if the request is eligible.

Questions?

We are available in the chat and reply within 24 business hours.